Your information. Handled with care.

Solvinex is a digital services business providing website development, mobile applications, ecommerce, SEO, digital marketing, branding and automation services to clients in India and international markets. In this policy, “Solvinex”, “we”, “our” and “us” refer to the Solvinex team operating solvinex.com.

This policy applies when you browse our website, submit an enquiry, request an audit, book a strategy call, interact with our chatbot, comment on an article, or otherwise communicate with us. A client contract may include additional privacy and data-processing terms for project data.

Information you provide

• Name, work email, phone or WhatsApp number and company name.
• Service interest, budget range, preferred date/time/timezone, project requirements and messages.
• Blog comment details and any information you choose to send by email, WhatsApp, chatbot or another communication channel.

Information collected through use of the site

Our systems may receive page path, referring page, browser or device information, IP-derived request information, timestamps, security logs and interaction/performance data. Optional analytics run only after you accept analytics cookies through our cookie control.

Please do not send passwords, payment-card data, government identifiers, health records or other sensitive personal information through a general enquiry form.

• Respond to enquiries, prepare recommendations, schedule calls and provide requested services.
• Create proposals, manage client relationships, deliver projects and provide ongoing support.
• Send transactional confirmations and relevant follow-up relating to your request.
• Secure the website, prevent abuse, diagnose errors and maintain reliable operations.
• Measure and improve website content and performance when analytics consent has been provided.
• Meet legal, accounting, dispute-resolution and regulatory obligations.

Depending on the context and applicable law, processing is based on your consent, steps requested before entering a contract, performance of a contract, our legitimate interests in operating and securing the business, or compliance with law. We do not sell personal information.

We disclose information only where reasonably necessary. Recipients may include website and database hosting providers, email delivery providers, analytics providers you have consented to, communication platforms, professional advisers and team members or contractors supporting your request.

Information may also be disclosed if required by law, to protect rights or safety, to investigate misuse, or as part of a legitimate business reorganisation. Providers are expected to process information for the relevant service and apply appropriate safeguards.

Solvinex serves clients globally and uses infrastructure and service providers that may process information in countries different from your own. This can include India and the locations in which our hosting, email, analytics or communications providers operate.

Where cross-border privacy rules apply, we take reasonable steps to use providers and arrangements designed to protect the information. New Zealand visitors may contact us about protections relevant to overseas disclosure, and EEA/UK visitors may ask about the safeguards used for relevant transfers.

We retain personal information only for as long as reasonably needed for the purpose collected, active discussions or services, legitimate business records, security, dispute resolution and legal obligations. Different records have different retention periods; when information is no longer required, we delete, anonymise or securely isolate it where practicable.

We use reasonable administrative and technical safeguards such as restricted access, authentication, encrypted transport, validation, rate limiting, backups and reputable infrastructure. No internet or storage system can be guaranteed completely secure, so please use appropriate care when sharing information.

Depending on where you live, you may have rights to know how your information is used, request access, correction or deletion, object to or restrict certain processing, withdraw consent, receive a portable copy, or complain to an appropriate privacy authority.

Send requests to hello@solvinex.com. Tell us what you are requesting and the email or interaction concerned. We may need to verify your identity and may retain limited information where law permits or requires it. New Zealand users may also raise concerns with the Office of the Privacy Commissioner; EEA/UK users may contact their local supervisory authority.

Our website and services are intended for businesses and adults, not children. We do not knowingly solicit personal information from children. If you believe a child has provided information without appropriate authorisation, contact us so we can review and remove it where required.

We may update this policy when our services, providers or legal obligations change. The date shown at the top identifies the latest version. Material changes will be presented appropriately on the website.

Privacy questions and requests: hello@solvinex.com or contact Solvinex through our contact page. We serve clients worldwide and operate from India.